Privacy Policy

Last Updated: 12 May 2026

Synfolix Private Limited ("Synfolix", "We", "Us", or "Our") is committed to protecting the privacy of every person who shares information with us through the Synfocare Platform, including its associated websites and mobile applications.

1. Information We Collect

We collect personal information such as:

• Full name, date of birth, gender, phone number, and email address
• Electronic Health Records (EHRs), prescriptions, diagnoses, and treatment records
• Appointment and scheduling information
• Login credentials and account details
• Billing and payment-related information
• Hospital and staff operational data

2. How We Collect Information

Information is collected during registration, while using the Platform, through healthcare professionals, through institutional deployments, and automatically via cookies and usage logs.

3. How We Use Your Information

We use information for:

• User registration and account management
• Appointment scheduling and hospital workflows
• Electronic health record management
• AI-assisted workflow features
• Billing and payment processing
• Security and compliance monitoring

4. Data Security

We implement reasonable security safeguards including role-based access controls, encryption, authentication, and audit logging to protect your information.

5. Sharing of Information

We do not sell or rent your personal information. Information may be shared only with authorized institutional users, infrastructure providers, or government authorities when legally required.

6. AI-Assisted Features

AI-assisted tools within the Platform are intended only to support licensed healthcare professionals and do not replace clinical judgment or medical advice.

7. Cookies

We may use cookies and similar technologies to improve platform functionality and user experience.

8. Data Retention

Data may be retained for the legally required duration under applicable healthcare and information technology laws.

9. Contact Information

Synfolix Private Limited
7-177, Plot No. 9/1,
Swarnadhama Nagar,
Old Bowenpally, Tirumalagiri,
Hyderabad, Telangana – 500011, India

Email: support@synfolix.com

Website: www.synfolix.com